Your Voice
We place strong emphasis on listening to our customers, ensuring their voices are heard and their feedback is used to continually improve our services.
Introduction
Your Voice is part of our Customer Involvement Strategy and ensures customer insight directly shapes how we improve our services. It enables customers from all backgrounds and locations to scrutinise, challenge, and support our plans, helping us deliver better standards across the services we provide.
Customer Scrutiny Board
An independently chaired panel of customer representatives that works alongside the PLC Board to provide oversight, challenge, and support. Its independence is assured by the Centre for Governance and Scrutiny.
The board is made up of representatives from:
- The repairs and maintenance and housing management parts of the business
- The main regions that we work in and the diverse demographic, social and ethnic groups that make-up our customer base
Senior representatives from Mears also attend including a PLC Non-exec director, senior customer involvement lead, senior operational lead.
How we improve our service
Voice of the customer
Voice of the client
The Voice of the client is the means by which our clients influence how contracts are delivered ensuring the very best experience possible.