Our company
We are a leading provider of housing services, managing and maintaining around 450,000 homes across the UK. We work with central government and local government, in long term partnerships that support residents and communities. The residents of the homes we manage are our customers. We focus on delivering reliable, high-quality services people can depend upon.
Who we are
With over 5,500 colleagues nationwide, we take pride in delivering great service and high levels of customer satisfaction. We focus on long-term outcomes for people and invest in innovations that improve quality of life and support social, economic, and environmental wellbeing.
Our story
The Mears story began in 1988 as a maintenance contractor in Gloucestershire. Within four years Mears won its first local authority contract and today works across central and local government with a workforce of more than 5,500 employees.
Mission and vision
- Our mission
- Our vision
- Our culture
To meet customer needs
Through long-term, sustainable partnerships we will deliver high quality, value-for-money services to meet our customers’ needs. We will achieve this through a culture which values people, promotes innovation and encourages continuous improvement. This will help us to grow a successful and profitable business, which is highly valued by our customers, employees and shareholders.
The leading provider
We have a clear vision to be the leading provider to the affordable housing market in the UK, combining operational expertise with a strong social purpose.
Bound by a common set of behaviours
Sharing values leads to shared success – all Mears colleagues are bound by a common set of behaviours. We call this the Red Thread. It’s in our DNA and it helps us achieve more as individuals, as a team, and as a company.
Our Red Thread behaviours
Red Thread defines our culture; it’s the way we do things around here. Red Thread is what binds us all together.
People
We always put people first.
At heart, we're a people business. We see beyond just doing the job, it's about genuine care and real connections. Every conversation, every decision, every action - it all comes back to people.
Purpose
We do the right thing with a clear purpose.
We're not about rigid rules or just doing what’s necessary. We listen, we learn, and we act with purpose and always try to do our best.
Together
We work and achieve together.
No one does anything great on their own. We're a team. We share ideas, support each other, and celebrate our wins together. When one of us succeeds, we all succeed.
Better
We take responsibility and make it better.
We're always looking for ways to improve - big or small. Every small improvement adds up to make a big difference.
Our core services
We know that better services come when they are integrated, which is why we have developed a broader range of services to support the placemaking goals of our clients.
-
Central government
Combining quality housing with tailored support services, we ensure residents have access to the guidance, stability needed to build strong foundations and positive futures.
-
Local government
Each day we make thousands of repairs within social housing and private properties. Our technology and people centric approach improves the lives of residents across the UK.
-
Housing with care
We provide integrated housing and care contracts to help hundreds of people every day, providing supported living and extra care services in their communities.
Social Value
April 29, 2026
Mears Foundation prevent over 305 tonnes of food waste through long-standing partnership
Healthy Planet
April 24, 2026
Mears Group deliver energy-efficient upgrades to homes across South London
Housing Maintenance
April 23, 2026